Privacy notice
What happens to the details you send us through this website, and how to ask us about them.
Last updated
The short version
- We collect
- Your name, email and message, plus your phone number if you give it. When you book online, a card saved with Stripe.
- We use it to
- Reply to you, arrange your appointment and remind you of it by email and text.
- We share it with
- Resend and Twilio, which send our emails and texts, Stripe, which saves your card, Microsoft, which runs our inbox, and Vercel, which hosts the site.
- You can
- Ask us to see, correct or delete it at any time.
Your details
What the contact form and online booking collect, and what happens to them.
What we collect
When you send a message, we receive your name, email address, your message, and your phone number if you give one.
Please don't include health details in the form. We ask about your medical history in person at your consultation.
How we use it
We use your details only to reply to you and to arrange any appointment you ask about. Our lawful basis is our legitimate interest in answering enquiries you send us. We don't sell your details or send you marketing unless you ask us to.
Booking online
When you book a consultation or patch test, you give us your name, email address and phone number, and save a card for the no-show fee. Stripe stores the card, and we only ever see its last four digits.
We text appointment reminders to UK mobiles. Our lawful basis is our legitimate interest in reminding you of an appointment you booked. The texts carry no marketing. You can turn them off from the manage link in your booking emails, or by asking us.
Who handles it for us
Five companies handle your details on our behalf.
- Resend sends each contact form message to our inbox, and your booking emails to you.
- Twilio sends your text reminders.
- Stripe saves your card when you book online, and charges any no-show fee.
- Microsoft runs the Outlook inbox where we receive and answer your message.
- Vercel hosts this website.
Resend, Twilio, Stripe and Vercel are based in the US, so your details may be processed there under their data protection terms.
Visit counts
Vercel Web Analytics counts page visits and clicks on our booking, phone, email and directions links. It uses no cookies and doesn't identify you.
How long we keep it
We keep an enquiry email for as long as we need it to answer you and arrange any appointment that follows, and then delete it.
Other websites
Booking, maps and social links take you to services with their own privacy policies.
WhatsApp and Google Maps
If you message us on WhatsApp, WhatsApp handles that message under its own privacy policy.
Our contact and team pages show a Google Maps map. The map loads when you scroll to it, so Google may set cookies and see your visit even if you don't use the map.
Instagram and TikTok
When you follow a link to our Instagram or TikTok, those services collect data under their own privacy policies. We don't control what they collect.
Your rights
What you can ask us to do, and where to go if you're unhappy.
See, correct or delete your details
Under UK data protection law you can ask to see the details we hold about you, correct them, delete them, or object to how we use them. Email info@maisonaesthetics.co.uk and we'll reply within one month.
Complain to the ICO
If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.
Who we are
Maison Aesthetics is the data controller for this website. Our address is Unit 56, 1st Floor, The Harvey Centre, Harlow, Essex, CM20 1XR.